Refund and Returns Policy

1. Order Cancel

All orders can be canceled until they are shipped. If your order has been paid and you need to cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

We will charge a processing fee for orders cancellation. The processing fee is 3.5% of the order amount, you will get the refunds in 5 business days.

2. Return & Refunds

We accept the return of products. Customers have the right to apply for a return within 14 days after delivery of the product. 

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed time.
• You receive the wrong item.
• The product has quality problems.

We do not issue the refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
• Your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster).
• You don’t like it (style, color, size, and so on).

Customers should pay for the return fee, the cost includes the shipping fee and re-listing fee (90% of the deal price).

3. Exchange

We will replace items if they are defective or damaged. If you need to exchange it for the same item, please supply the proof photos of the defective/damaged product, and send us an email at support@acmefurniture.store.

Warranty Exemptions and Notes

Product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.

If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.