FAQs - ACME Furniture Store

Do you support shipping out of America?

No, We support shipping to the U.S. only (NOT including Hawaii, Alaska, Puerto Rico, and No mailbox address).

How long can I get the furniture?

Normally, It needs 1-2 weeks. If you want to know the exact arrival date, please call FedEx/UPS(we will send you the tracking number, and you also check our “Order Track” page) : FedEx: 800-463-3339, UPS: 800-742-5877.

Are your warehouses in the U.S.?

Yes, we have six warehouses in the U.S.

Is your shipping fee free?

Yes, no min purchase requirement.

How long is the warranty period?

Please check the product page, if there is no explanation, normally we supply one year warranty for the product.

Why there is no tax?

Our company is not registered in the U.S., so there is no need to pay tax.

About California Proposition 65?

Yes, we supply the warning.: Cancer and Reproductive Harm – www.p65warnings.ca.gov.

Where can I track my order?

You can follow your order both during processing and after it has left our warehouse.
Processing: You can check the status on the “My Orders” page in your account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website on which you can trace your order. Tracking information is also available on our Track Order page.

Where is the furniture made?

Malaysia, Taiwan, Vietnam, Indonesia, Brazil, and of course China.

Any exchange or return?

We will not accept any exchange or return on any used, All sales are final.

Is shipping affected by the public holidays period?

Yes, our warehouses will adhere to the national holiday schedule below.
New Year’s Day: December 31, 2021-January 2, 2022
President’s Day: February 21, 2022
Memorial’s Day: May 30, 2022
Independence’s Day: June 4, 2022
Labor’s Day: September 5, 2022
Thanksgiving’s Day: November 24, 2022
Christmas’s Day: December 25-26, 2022

What’s the payment do support?

Please refer to the Payment Method page.

Do you charge any fees for credit card payments?

We do not charge fees of any kind. If you paid than the order amount, Please consult your credit card provider for more information.

Why was my order partially shipped?

There are two reasons why your order was partially shipped
1. We have different warehouses, we will not combine them together and will ship from the correct warehouse separately.
2. The items are overweight and need to ship in different packages.

What should I do if my products arrived damaged?

If your item was damaged during shipping, please supply the “Proof of Damage” photos of the broken product, We will usually send a replacement Free as soon as the problem is confirmed.

What should I do if I received an incorrect item?

Please contact us by telling us the order number and the details you received. Once Customer Service confirms an item is incorrect, we will either refund you or dispatch an alternative item (if applicable and available). We will decide whether you need to return the wrong product or not and compensate you the return shipping fee once when we receive it.